Myers opened the episode with the question, “How do you maintain your competitive edge in this highly targeted world when you’re a mass brand?”
Micek said, “I think there’s a huge competitive advantage to be had by being authentic.” Click here to learn how Hyatt drilled down into the brand’s DNA to get to its core purpose – and how leaning into its purpose affects Hyatt’s brand messaging, creates differentiation and helps avoid commoditization.
Dunham discussed what it’s like to work on a brand with loyalists who just love coffee. He said, “When we talk about Dunkin’ we try to do it in terms that are relatable. And the nice part about being a brand that’s meant for everyone is we can talk to the doctor getting off their late-night shift at the hospital or the construction worker at the crack of dawn going to his job or the mom dropping her kids off at school before she goes to work.” Click here for more of Dunham’s discussion of how Dunkin’ unlocks those moments and reminds people about the brand love through TV, digital and social channels.
Myers also asked the marketers about the decision-making that goes into allocating funds for partnerships versus traditional media. Click here to listen to their differing approaches.
Watch more of this engaging exchange here and view all the round table discussions with senior industry executives at www.LegendsLeaders.org.
The Legends & Leaders Video Series was made possible by a generous grant from Warner Brothers Media Sales and is presented by Jack Myers KnowledgeExchange and MediaVillage.
A Seat at the Table: Season 2 of Legends & Leaders Videos with Jack Myers
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