In a recent engaging session of Jack Myers' Legends & Leadership series, Shirli Zelcer, Chief Data and Technology Officer at dentsu, shared her extensive insights into the evolving role of data and technology in advertising. Link above and here to view the video conversation.
With over two decades of experience in analytics, AI, and technology, Zelcer has been a pioneer in adapting and leveraging data to shape marketing strategies. Her journey from the early days of statistics to the advanced realms of artificial intelligence and machine learning reflects the industry's transformative trajectory. "It started out in analytics... and then AI and machine learning came in... So I've sort of been on that path my whole career," Zelcer remarked, highlighting her foundational role in integrating these technologies within dentsu's operations.
Dentsu has centralized its data and technology division under Zelcer's leadership, aligning it across different practice areas to bolster client services with data-driven insights. This strategic shift underscores the agency's commitment to leveraging technology as a key differentiator. "Dentsu has really been focused on the fact that data and technology is what is going to be a key differentiator and what powers everything that we do from media to creative to customer experiences," Zelcer explained.
Addressing the challenges of rapid technological advancement and the corresponding skills gap in the industry, Zelcer emphasized the importance of education and practical use cases. She pointed out that only a minority of professionals feel competent in explaining complex data concepts to clients, a gap dentsu addresses through focused client education and practical demonstrations of technology's value. "It's very different when you explain to somebody what a cleanroom is, from a technical standpoint, versus what is the problem you're actually trying to solve," she noted, advocating for an outcome-oriented approach to client interactions.
The discussion also touched on the implications of generative AI in business today. Zelcer expressed enthusiasm about its integration into strategic business areas beyond creative applications, such as data analysis and customer interaction enhancements. However, she also cautioned about the unregulated pace of AI development, highlighting the necessity for ethical considerations and robust monitoring frameworks to ensure responsible usage.
Looking ahead, Zelcer is optimistic about the role of AI in refining and utilizing unstructured data, predicting significant advancements in how data is leveraged to enhance customer experiences. "I'm hoping that a year from now we see a lot of organizations moving in that direction, and really creating more meaningful experiences for their customers," she projected.
Zelcer's insights reaffirmed the pivotal role of data and technology in not just reshaping advertising strategies but also in driving the industry towards more informed, ethical, and impactful practices. Her leadership at dentsu highlights a forward-thinking approach where data isn't just a tool for business optimization but a cornerstone for innovation and ethical responsibility in the digital age.