Customer Satisfaction Is Key During Cancel Culture Times: How Do Brands Navigate?
With cancel culture running rampant, customer care has never been more important. How do we stay atop of our constantly evolving technology to keep our businesses in sync? How can we make sure that the technology we are using is accessible, inclusive and not extractive?
We're fortunate to be joined by Zendesk's Kathy Dalpes, an innovative vice president of global customer support with more than 20 years of experience driving operations success for industry leaders like Spotify, eBay, Skype, AT&T, outsourcing leader SITEL Corporation, and global leader in connectivity solutions, BELKIN. Zendesk makes customer service better keeping both internal and external customer bases happy.
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Kate Byrne
Kate Byrne is the Chief Growth Officer for Community and Partnership at Goodlight Capital, creating the future of Venture Capital to be more equitable, scalable, and impactful by providing capital and more for under represented Founders and Advisor to PlusMe…
